nono Casino & Sportsbook Data Care

This page describes what we collect when you use nono and how we keep that data protected. We collect your email, phone number, legal name, and government ID details during account registration. We also log every transaction — deposits, withdrawals, forecasts, game sessions, and account changes. All this data is encrypted and stored securely.

We use your data for three purposes: to verify your identity and prevent fraud, to process payments and settle outcomes, and to comply with legal obligations like anti-money-laundering regulations. We do not sell your data to third parties. We do not share your details with anyone except payment processors, regulators, and law enforcement when legally required.

Your privacy is a responsibility we take seriously. This policy sets out exactly what we collect, how we use it, who we share it with, how long we keep it, and what rights you have to access or delete your data.

What Data We Collect on nono

We collect data in three categories when you use nono:

  • Registration dataYour email address, phone number, legal name, date of birth, and government-issued ID details (national ID, passport, or driver's licence number). We require all this data for account verification and anti-money-laundering compliance.
  • Payment dataWhen you deposit or withdraw, we record your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), transaction amount, date, and settlement status. We do not store your full card or account numbers — payment processors handle those directly.
  • Activity dataEvery forecast on Liga 1, Piala AFF, or Champions League matches; every casino session; every slot spin. We also log your login times, IP address, and device type.

We collect this data automatically as you use nono. Some data you provide directly (email, ID); other data we capture through your interactions (logins, forecasts, withdrawals). You cannot use nono without providing registration and payment data — these are mandatory for account operation.

We on nono collect only what is necessary for account security, payment processing, and regulatory compliance — we do not collect browsing history, location data, or any information beyond what you provide or what your transactions generate.

nono Editorial Team

How We Use Your Data on nono

We use your data for five primary purposes:

  1. Account verificationWe verify your identity using your ID document against your registration details. This prevents underage access and fraud.
  2. Payment processingWe use your payment method details to process deposits and withdrawals. Your payment processor sees your transaction details; nono does not store your full card or bank account number.
  3. Outcome settlementWe use your activity logs to settle sportsbook forecasts, live-casino outcomes, and slot-game results. Your ledger is always accessible so you can verify each transaction.
  4. Fraud preventionWe analyse your activity data to detect unusual patterns — for instance, multiple failed login attempts, or deposits followed by immediate large withdrawals. If we detect suspected fraud, we may freeze your account pending investigation.
  5. Legal complianceWe use your data to comply with anti-money-laundering regulations, financial reporting, and law-enforcement requests.

We do not use your data for marketing, profiling, or automated decision-making. We do not build psychological profiles or predict your behaviour.

Third-Party Processors & Data Sharing

We share your data with third parties only when necessary:

  • Payment processorsWhen you deposit or withdraw via online payment, e-wallet, mobile banking, local payment, or your bank, that processor sees your payment details (name, amount, transaction ID). We do not control those processors' privacy practices; you should review their policies separately.
  • Identity verification providersWe use third-party ID verification services to scan and authenticate your government ID. These services see your ID image and personal details; they are contractually bound to delete it after verification.
  • Regulators and law enforcementIf a regulator or law-enforcement authority requests your data, we comply with legal process. We may share your account details, transaction history, and personal information when legally required.

We do not sell your data to advertisers, data brokers, or marketing companies. We do not share your data with other gaming or sportsbook operators.

Payment processor
Third party that processes your online payment, e-wallet, mobile banking, local payment, or bank transactions; they see your payment details but not your account balance or game history.
ID verification service
Third party we contract to verify your government ID; they see your ID image temporarily and are contractually required to delete it after verification.
Data processor
Any third party we hire to store, analyse, or manage your data on our behalf; they must comply with our privacy standards.
Legal authority
Regulator or law-enforcement agency requesting your data under legal process; we comply when legally required and may not be able to notify you.

Data Security & Encryption

We protect your data using industry-standard encryption and secure storage practices. All data transmitted between your device and nono servers uses TLS 1.2+ encryption — the same standard used by banks. Your password is hashed using strong cryptographic algorithms; we never store it in plain text.

Data at rest — stored on our servers — is encrypted using AES-256. Our servers are hosted in secure data centres with restricted physical access, fire suppression, and backup power. We maintain access logs so we can detect any unauthorized employee access.

Despite our security measures, no system is completely immune to breach. If we detect unauthorized access to your data, we notify you and regulators as required by law. We do not store your full payment card or bank account number — payment processors handle those directly.

How Long We Keep Your Data

We retain your data for different periods depending on the type:

  • Account dataWe keep your name, ID details, email, and phone number for as long as your account is active, and for seven years after closure (for anti-money-laundering compliance).
  • Transaction historyWe keep your complete transaction ledger indefinitely. You can access it anytime; it serves as your proof of deposits, withdrawals, and outcomes.
  • Login and activity logsWe keep IP addresses, login times, and device information for one year for security and fraud-detection purposes.
  • ID imagesWe keep your government ID scan for the duration of your account, plus seven years after closure, for regulatory compliance. You cannot request deletion of this data due to legal requirements.

When you request account closure, we do not immediately delete your data — we retain it as required by law. You can request deletion of non-mandatory data after the legal retention period expires.

Your Rights Regarding Your Data on nono

You have the right to:

  • Access your dataRequest a copy of all personal data we hold about you via a Data Subject Access Request (DSAR). We provide this within 30 days.
  • Correct inaccurate dataContact us to update your email, phone, or other contact details. You can change these directly in your account settings.
  • Request deletionAsk us to delete your data after the legal retention period expires. We cannot delete data we are legally required to retain.
  • Withdraw consentIf we process your data based on your consent (rather than legal obligation), you can withdraw that consent anytime.
  • Lodge a complaintIf you believe we have violated your privacy rights, you can lodge a complaint with your local data-protection authority.

To exercise any of these rights, contact our support team via in-app messaging or email. Include "Data Subject Request" in your subject line so we route it correctly.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies on nono to remember your login session, store your preferences (like language and theme), and measure site performance. These are functional cookies — they enable nono to operate. We do not use tracking cookies for advertising or behavioral profiling.

Most browsers allow you to disable cookies; however, disabling cookies on nono may break functionality like login persistence. We do not use third-party analytics cookies (like Google Analytics) on nono.

International Data Storage

Our servers may be located outside your jurisdiction. When you use nono, your data is transmitted to and stored on these international servers. By using nono, you consent to this international transfer. We apply the same encryption and security standards to international transfers as we do domestically.

If you are in the European Union or another jurisdiction with strict data-protection laws, be aware that your data is transferred outside that jurisdiction and may receive less legal protection than in your home country.

Jurisdiction Notice

We operate nono in jurisdictions where online gaming is legally permitted. Our services are available only where local law permits. Users are responsible for verifying that their access to nono complies with their own jurisdiction's law. Our privacy practices are governed by the law of the jurisdiction in which nono operates.

If you access nono from a jurisdiction where it is prohibited, you do so at your own risk. We are not liable for any consequences of accessing nono from a prohibited jurisdiction.

Policy Updates & Contact

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting a notice on nono. Continued use of nono after an update constitutes your acceptance of the new policy.

If you have questions about our privacy practices or wish to exercise your data rights, contact us via in-app messaging or email. We respond to data requests within 30 days.

We on nono believe your data is yours — we keep it safe, use it only for legitimate purposes, and respect your rights to access, correct, and delete it as permitted by law.

↑