nono Casino & Sportsbook Terms

When you register and use nono, you agree to operate under the terms we set out here. These terms govern account opening, deposits, withdrawals, sportsbook forecasting, live-casino play, slot games, and dispute resolution. We on nono design these terms to be clear — so you understand what we require from you, what we commit to providing, and what happens if either party breaches the agreement.

Our terms reflect our obligations under anti-money-laundering regulations, data-protection laws, and gaming ordinances in jurisdictions where we operate. They also reflect common-sense protections — for instance, we reserve the right to close accounts used for fraud or self-dealing, and we require identity verification before any withdrawal. These measures protect both you and us.

This page summarizes the key terms. If you have questions after reading, contact our support team via in-app messaging or email. We update these terms periodically; continued use of nono after an update constitutes your acceptance of the new terms.

Account Opening & Age Requirements

To open an account on nono, you must be of legal age in your jurisdiction — typically 18 or above, depending on local law. We do not knowingly permit accounts to be opened by minors, and we reserve the right to close any account we discover belongs to a minor.

When you register on nono, you provide your email, phone number, and a password you choose. You then complete Know Your Customer (KYC) verification by uploading a government-issued ID — national identity card, passport, or driver's licence. We verify your identity against your submitted ID and reject accounts if verification fails or if your details appear inconsistent.

You are responsible for keeping your login credentials confidential. If you suspect someone has accessed your account without permission, notify us immediately. We can reset your password, review your activity logs, and investigate the breach.

We on nono enforce age verification, identity confirmation, and password security at account opening — because these measures protect both underage-access prevention and fraud prevention.

Deposits & Payment Methods

We accept deposits via five primary payment methods on nono: DANA, e-wallet, mobile banking, local payment, and online payment virtual account. When you deposit, funds are transferred from your chosen payment method to your nono wallet. We do not charge deposit fees; however, your bank or payment provider may apply transaction charges.

All deposits on nono are final. We do not refund deposits once they reach your wallet, except in cases of technical error or fraud. If you believe a deposit was made in error, contact our support team within 7 days with transaction details.

Minimum deposit amounts vary by payment method — wallet-based deposits may accept as little as our welcome offer, while bank transfers typically require our welcome offerinimum. Maximum account preferences are set per account based on risk and verification status. We reserve the right to limit or refuse deposits if we suspect money-laundering risk or regulatory violation.

Deposit settlement

Wallet-based deposits (e-wallet, mobile banking, local payment) typically settle within minutes; bank transfers may take one business day.

Payment method lock

Withdrawals are processed to the same payment method used for deposit; this prevents fraud and ensures regulatory compliance.

Minimum/maximum limits

Minimums vary by method; maximums are set per account based on verification and risk assessment.

Deposit finality

Once received, deposits are non-refundable except in cases of technical error or fraud; contact support within 7 days if needed.

Withdrawals & Verification

When you request a withdrawal on nono, we verify your account is in good standing and your identity matches our records. Withdrawals are processed to the same payment method you used for deposit. Minimum withdrawal amounts are typically our welcome offer for wallet-based methods and our welcome offer for bank transfers.

We do not charge withdrawal fees. However, your bank or wallet provider may deduct transaction charges. Settlement times vary — wallet-based withdrawals typically complete within hours; bank transfers may take one to three business days depending on your bank.

If your withdrawal is unusually large, new, or raises compliance concerns, we may request additional documentation such as proof of income or source-of-funds statements. Providing requested documents accelerates processing. We reserve the right to refuse or delay withdrawals if we suspect money-laundering risk.

Sportsbook Forecasting & Game Rules

Our nono sportsbook covers football leagues — Liga 1, Piala AFF, Champions League, and others — plus badminton, MotoGP, and esports markets like Mobile Legends and Free Fire. Each market has specific rules which we display before you place a forecast.

When you place a forecast on nono, your stake is deducted from your wallet immediately. Your forecast is recorded with the odds at the time of placement. Once the match or event concludes, we settle all forecasts based on official outcomes. Winning forecasts are credited instantly; losing forecasts remain on your ledger for record-keeping.

We reserve the right to cancel, suspend, or void forecasts if we detect fraud, system error, or unusual market activity. In such cases, your stake is returned to your wallet. We do not offer refunds on losing forecasts regardless of circumstances — outcomes are final once matches conclude.

Live Casino & Slot Games

Our live-casino section on nono offers blackjack, roulette, baccarat, Dragon Tiger, and other games with live dealers in multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others. Each game is independently tested for fairness and returns.

When you play on nono, your stake is deducted immediately and your outcome is settled in real time. All results are determined by random number generation (for slots) or live dealer action (for casino games). We do not influence outcomes in any player's favor or against them.

We reserve the right to close games temporarily for maintenance, testing, or regulatory review. If a game closes mid-session, your stakes are returned and any pending outcomes are voided. All account activity is logged and available in your ledger for verification.

Bonus & Promotional Terms

From time to time, nono may offer promotional credits, welcome bonuses, or seasonal offers. Any such offer comes with specific terms — eligibility requirements, wagering conditions, time limits, and withdrawal restrictions. We display these terms clearly at the point of offer.

Promotional funds on nono are distinct from your deposited balance. They typically cannot be withdrawn directly; instead, they must be used for gameplay on our platform. Unused promotional credits expire after a set period as stated in the promotion details. We reserve the right to forfeit expired credits.

We reserve the right to cancel, amend, or withdraw any promotional offer at any time. If you meet the stated conditions before we modify a promotion, you retain the benefit of the original terms.

Account Closure & Suspension

You may close your nono account at any time by contacting support. Upon closure, your remaining balance is paid out to your registered withdrawal method within one business day. We do not charge account-closure fees.

We reserve the right to suspend or close your account if: you breach these terms; we detect fraudulent activity; you use nono for money-laundering or other illegal purposes; you fail to complete verification when requested; or you request account controls. Suspended or closed accounts have their balances frozen pending investigation.

If your account is closed due to breach or fraud, we will not restore your balance. If your account is closed in error, we will review and restore your balance upon verification.

Our commitment on nono is to operate transparently — clear terms, fair settlement, no hidden conditions — and to enforce those terms consistently against all users.

Dispute Resolution & Complaints

If you believe nono has failed to honour these terms or have a complaint about your account, contact our support team via in-app messaging or email. Describe your issue clearly and provide relevant transaction details. We will acknowledge your complaint within one business day and investigate within five business days.

If you remain unsatisfied after our investigation, you may escalate your complaint through our formal complaints process. We maintain a complaints register and provide written explanations for all decisions. We cooperate with regulatory authorities if your complaint is referred to them.

By using nono, you agree that disputes are resolved in accordance with the law of the jurisdiction in which nono operates. You waive any right to pursue claims in other jurisdictions unless applicable law permits otherwise.

Data Privacy & Security on nono

When you use nono, we collect your email, phone number, identity details, and transaction history. We store this data securely using encryption (TLS 1.2+ for transmission; AES-256 for at-rest storage). Your password is hashed and salted — we never store it in plain text and we do not view it.

We use your data to operate nono — verify your identity, process payments, settle outcomes, and comply with legal obligations. We do not sell your data to third parties. We share data with regulators and payment processors only as legally required.

You have the right to request a copy of your personal data and to request deletion (subject to legal retention requirements). Contact support to initiate a data subject access request (DSAR).

Jurisdiction Notice & Service Availability

Our services on nono are available only in jurisdictions where online gaming and sportsbook activity are legally permitted. Our primary service area is Indonesia; however, availability may vary by province and local law. We monitor regulatory changes and adjust service availability accordingly.

We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access to and use of nono complies with their own jurisdiction's law. If you access nono from a jurisdiction where it is prohibited, you do so at your own risk and nono is not liable for any consequences.

During major football seasons — Piala AFF, Liga 1, Champions League — or holidays like Idul Fitri and Idul Adha, our services may experience increased demand. We aim to maintain continuous availability, but we do not guarantee uninterrupted service and are not liable for any downtime.

Limitation of Liability

To the maximum extent permitted by law, nono is not liable for: loss of earnings, loss of profits, loss of goodwill, indirect or consequential loss, or any damage arising from your use of our platform — whether caused by technical failure, service interruption, or our own negligence. This limitation applies unless local law prohibits it.

Our total liability to you for any claim arising from these terms or your use of nono is limited to the amount you deposited, or the amount of your claim, whichever is lower.

Summary of Key nono Commitments

• We verify your identity before permitting deposits and withdrawals, and we enforce age verification at account opening.
• We accept deposits via DANA, e-wallet, mobile banking, local payment, and online payment, with no deposit fees charged by nono.
• We process withdrawals to your original payment method within standard banking windows; we do not charge nono withdrawal fees.
• We settle sportsbook outcomes instantly based on official match results; we settle casino and slot outcomes in real time.
• We encrypt all data in transit and at rest, and we do not share your personal information with third parties except as legally required.
• We maintain a formal complaints process and cooperate with regulatory authorities.
• Our services are available only where local law permits; users are responsible for verifying compliance with their jurisdiction's law.

These terms are effective from the date you register on nono and remain in effect for as long as your account is active. We reserve the right to amend these terms at any time. Amendments take effect upon posting to this page; your continued use of nono constitutes acceptance of the amended terms.